FAQ

”How do I exchange or return my product?” 

To complete an exchange or return, you send your product back to us at the following address:

CHIMI AB
C/O Vulpine TV
Arillerigatan 26
11451 Stockholm
SWEDEN

If you wish to make an exchange, we will send your new product out after receiving the first item in return. If you wish to make a return, your money will be refunded as soon as we receive your item back. Always make sure to attach your order number (#1234567) when exchanging or returning a product.

”My sunglasses has been sent according to the information I have received, but I still haven´t got them”

Postnord and UPS can be slow with providing you with notifications regarding your delivery. Sometimes it is not possible to deliver your product to your home (some couriers requires a proxy to drop the item off when the receiver is not at home), and therefor your product might be delivered to your local access point. We ask you for your patience, and to contact Postnord or UPS primarily. They will ask for your tracking number (you can find it attached in your shipping confirmation), so keep it ready when contacting them.

”I can´t track my delivery and I don´t have any information on where the parcel is at the moment”

In order to guarantee full tracking service during the entire delivery process, we kindly ask you to choose UPS as your shipping courier. This will ensure full tracking regardless of your location or delivery address. It also ensures that your product reaches you within 2-4 days working days in most of the cases, and it includes warranty. Postnord can´t guarantee full tracking service, and delivery time varies from 5-9 working days. Delivery warranty is not included when picking this option.

”I have pre-ordered a product that still hasn´t arrived”

It is not possible for us to guarantee a delivery date for products that are preordered, and the date that is stated in conjunction with the item you are pre-ordering is approximate. We always do everything in our power to ensure that the product reaches you as fast as possible, and therefor we ask for your patience.

”I have sent my CHIMI´s back and requested the payment to be refunded, but I still haven´t got my money back”

We always refund your money as soon as we receive your product, provided that the condition is good enough. If the account statement doesn´t show the refunded money, we ask you to have a look further down before contacting us. Some banks will remove the original transaction and make it look like the payment was never done. We need to receive the product in return in order to complete a refund/return. We do not take responsibility for any lost products, that is sent back to us.