Once we have received your order we will send an electronic invoice to your e-mail address as a confirmation of your purchase. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as guarantee of proof of purchase.
You may pay with either credit, debit cards or PayPal. Stripe banking services manages all of our banking transactions. CHIMI does not store any credit card numbers.
Pay with your Visa, AMEX or MasterCard securely over the Internet. Your payment is handled by Stripe with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit / debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, CHIMI may automatically cancel your order.
Campaign Codes should be entered during the checkout process to be valid. Attempting to add a campaign code after purchase will not be honored.
Orders made in another person's name without his consent, or otherwise will be reported to the authorities. CHIMI holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is incorrect, this may compel CHIMI to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.
All prices shown on the CHIMIs website, www.chimieyewear.com, are including VAT, in accordance with the applicable legislation.
Please note that in case of an order is shipped to an delivery address outside the EU, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that CHIMI has no control over these charges and, since these charges are different for different countries, CHIMI cannot predict their amount. CHIMI advises you to contact your local customs office for further information.
Consumers have the right to return the order within 14 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. Return shipping is paid by the consumer.
In case you return your product in order to receive a refund, and you do not pay the custom fees in advance. CHIMI reserve the right to deduct the custom fees from your money, before completing the refund.
Example: your product (99$) - custom fees (35$) = refunded amount (64$).
C/O Vulpine TV
Make sure to attach your order number (#1234567). Once your product is received, your money will be refunded or your new product will be sent out.
Secret Sample is our new campaign and means that when you purchase one pair of Chimi’s you will also receive a secret sample, a second pair from our previous collection 2017. This second pair will be picked out randomly in both colour and shape. You can compare this with a buy one, get two-offer.
If you would like to return your selected pair of Chimi’s you have to return the sample as well. If you like to change your selected product you can keep your sample and we will exchange the color and shape for you. It is important to know that you can’t change your sample, only your selected product.