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How do I cancel my order?

You cannot cancel your order yourself but we can of course help you. The order can only be canceled before it has shipped and before our warehouse has started working with the order. After that we cannot guarantee a cancellation. When the order has been shipped, you will receive a shipping confirmation email. If you have requested a cancellation after the order has shipped, you must return it for a refund instead. Please contact customer service for assistant. 

I've added the incorrect shipping address, how do I change it?

You must contact our customer care team to change your shipping address. The shipping address can only be changed before the order has shipped. Unfortunately you cannot update your shipping address yourself after the order has been placed.

How do I track my order?

As soon as your order is shipped from our warehouse, you will receive a shipping confirmation email with your tracking number.  You can click on the tracking number on this e-mail to view your shipment's progress. You can also easily follow your order on its way to you by entering your tracking number at the courier’s website.

How many days does it take for my order to arrive?

The days for your package to arrive depends on what delivery service you choose, see the different alternatives below. 

Postnord (only in Sweden): 2-5 working days

UPS Basic: 3-7 days

UPS Express: 1-3 working days within Europe, US, UK, Norway. 2-3 days to the rest of the world. 

How do I collect my order?

Orders shipped to Sweden are shipped with PostNord and will be delivered to your nearest service point. You will be informed when the package can be collected.

For orders shipped with UPS, it depends on which shipping option you choose. Delivery to your nearest service point or home delivery.

Is my package insured?

All items are insured against theft and accidental damage whilst in transit from the Chimi Eyewear warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance

To which countries does Chimi ship?

We currently deliver worldwide, at the checkout you will be able to choose your shipping country.

Does the billing address have to be the same as the delivery address?

No, you can choose to have different addresses for shipping and billing. 

How much duty and tax will I have to pay?

All prices shown on the CHIMIs website, www.chimieyewear.com, are including VAT, in accordance with the applicable legislation.

Please note that in case of an order is shipped to an delivery address outside the EU, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that CHIMI has no control over these charges and since these charges are different for different countries, CHIMI cannot predict their amount. CHIMI advises you to contact your local customs office for further information.

Can I ship my order to a post office box, APO, or FPO address?

Unfortunately we cannot ship to P.O. boxes, APO, FPO or freight forwarding addresses.

How much do I pay for shipping?

We offer free shipping worldwide. For express delivery, please see the price at the checkout.