Orders placed between 1 December and 25 december may be returned until 31 january

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Ordering Online

How do I cancel my order?

You cannot cancel your order yourself but we can of course help you. The order can only be canceled before it has shipped and before our warehouse has started working with the order. After that we cannot guarantee a cancellation. When the order has been shipped, you will receive a shipping confirmation email. If you have requested a cancellation after the order has shipped, you must return it for a refund instead. Please contact customer service for assistant. 


I've added the incorrect shipping address, how do I change it?

You must contact our customer care team to change your shipping address. The shipping address can only be changed before the order has shipped. Unfortunately you cannot update your shipping address yourself after the order has been placed


How do I track my order?

As soon as your order is shipped from our warehouse, you will receive a shipping confirmation email with your tracking number.  You can click on the tracking number on this e-mail to view your shipment's progress. You can also easily follow your order on its way to you by entering your tracking number at the courier’s website.


How many days does it take for my order to arrive?

The days for your package to arrive depends on what delivery service you choose, see the different alternatives below. 

Postnord (only in Sweden): 2-5 working days

UPS Basic: 3-5 days

UPS Express: 1-2 working days within Europe, US, UK, Norway. 2-3 days to the rest of the world. 


How do I collect my order?

Orders shipped to Sweden are shipped with PostNord and will be delivered to your nearest service point. You will be informed when the package can be collected.


Is my package insured?

All items are insured against theft and accidental damage whilst in transit from the Chimi Eyewear warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance


To where does Chimi Eyewear deliver?

We currently deliver worldwide, at the checkout you will be able to choose your shipping country.


Can I ship my order to another country?

You can ship your order to another country by choosing that country as shipping country at the bottom of the site. You can still fill out your billing address in the correct country. 


How much duty and tax will I have to pay?

Unfortunately we cannot estimate how much duties you will pay. If your order is shipped Delivery Duty Paid (DDP) you will not have to pay any duties, but if the order is shipped DDU your local customs should be able to estimate the price. Kindly note that for orders in the US we are obligated to collect state sales tax in California and New York


Can I ship my order to a post office box, APO, or FPO address?

Unfortunately we cannot ship to P.O. boxes, APO, FPO or freight forwarding addresses.


How much do I pay for shipping?

We offer free shipping worldwide. For express delivery, please see the price at the checkout. 


Need help?

For any inquiries please contact us by email or chat. We’ll get back to you as soon as possible.