Need Help?


When will my pre-order ship?

The estimated shipping date is noted on the product page and in the checkout process. 

When will I be charged?

When you place an order with us, we place an authorization on the form of payment you used and the funds are temporarily reserved for your purchase but you are not actually charged. When your order has been dispatched, we will capture the funds from your account.

What happens if I order in-stock and pre-order items?

If you order products that are in-stock along with pre-order items, you will receive multiple shipments: we will ship you the in-stock item as soon as possible, and the pre-order item when it becomes available.

What happens if I order multiple pre-order items?

If you order more than one pre-order item, and they have different shipping dates, they will be sent together at the later shipping date.

What if I want to return a pre-order item?

You always have the opportunity to cancel your order before it has been shipped. If you wish to change the model to one that we have in stock, please contact hello@chimieyewear.com.

Our regular return policy applies to pre-order items. You will have 14 days from when you receive the last item from your order to return any items from your order.