Orders placed between 1 December and 25 december may be returned until 31 january

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Returns and exchanges

How do I return an item?

Returns

Pack your order according to the guidelines

Leave and pay your return shipping at your nearest post office

The refunded amount will be payed out from us directly. The amount will be visible at your payment method within a few business days

Consumers have the right to return the product within 14 days from receiving the order. The right applies only in case that the product and its original packaging can be returned in the same condition as when received. Return shipping is paid by the consumer.

We recommend you to pick a traceable and insured alternative, to ensure that the package reaches our warehouse fast, and that you receive your refund as soon as possible

Return address:

CHIMI AB

C/O Västberga Åkeri

Elektravägen 21

126 30 Hägersten Sweden

SWEDEN

Make sure to attach your order number (NINE CAPITAL LETTERS) when returning your product. 

Once your product is received, your money will be refunded.

FOR CONSUMERS OUTSIDE OF THE EU

In case you return your product in order to receive a refund, and you do not pay the custom fees in advance. CHIMI reserve the right to deduct the custom fees from your money, before completing the refund.

Example: your product (99$) - custom fees (25$) = refunded amount (74$).


How do I exchange an item?

Exchanges 

  • Pack your order as it was packed once received.
  • Leave and pay your exchange shipping at your nearest post office. 
  • The new product will be sent out as soon as we receive the exchanged one.
  • The flat rate will be transferred from us when we receive the package, and the money will be visible at your payment method within a few business days.

Consumers have the right to exchange the product within 14 days from receiving the order. The right applies only in case that the product and its original packaging can be returned in the same condition as when received. Return shipping is paid by Chimi.

A flat rate will be payed out to the payment method that you used when completing your purchase. The flat rate is supposed to cover the shipping costs, for the delivery that is arranged by the consumer. If the flat rate does not cover the shipping costs, the consumer will have to pay the difference personally.

The flat rate is depending on your country of residence. List below;

- Scandinavia: 6€ (7$)

- Europe: 8€ (10$)

- ROW: 12€ (15$)

Exchange address:

CHIMI AB

C/O Västberga Åkeri

Elektravägen 21

126 30 Hägersten Sweden

SWEDEN

Make sure to attach your order number (NINE CAPITAL LETTERS) when sending your product back for exchange.

Once your product is received, the new product will be sent out.

FOR CONSUMERS OUTSIDE OF THE EU

In case you return your product in order to receive a refund, and you do not pay the custom fees in advance. CHIMI reserve the right to deduct the custom fees from your money, before completing the refund.

Example: your product (99$) - custom fees (25$) = refunded amount (74$).


I have received a faulty product, what should I do?

We will help you manage the shipment back to us, and make sure a new item is sent to you. Since we need to establish the details of the damage before we decide how to return the item, please do not send anything back to us without our knowledge and confirmation. Please visit our contact page for contact information.


Can I exchange for a more expensive product?

For security reasons, we do not save your payment information in our database. Therefore, you are not able to exchange an item for a more expensive one. Items can only be exchanged into the same style but a different size, i.e., items cannot be exchanged for less expensive items either.


Need help?

For any inquiries please contact us by email or chat. We’ll get back to you as soon as possible.