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Returns and exchanges

How do I return an item?

Returns

Chimi offers free returns. 

Consumers have the right to return the product within 14 days from receiving the order. The right applies only in case that the product and its original packaging can be returned in the same condition as when received. Return shipping is paid by the consumer.

Use the return label that comes with your order. We recommend you to keep your shipping receipt until you have recieved your refund. Make sure to attach your order number (NINE CAPITAL LETTERS) when returning your product. 

The refunded amount will be payed out from us directly when we have recieved the product. The amount will be visible at your payment method within a few business days

Return address:

CHIMI AB

C/O Selfgo Storage

Passadvägen 10 Port 1

177 70 Järfälla

SWEDEN

FOR CONSUMERS OUTSIDE OF THE EU

In case you return your product in order to receive a refund, and you do not pay the custom fees in advance. CHIMI reserve the right to deduct the custom fees from your money, before completing the refund.

Example: your product (99$) - custom fees (25$) = refunded amount (74$).


How do I exchange an item?

Exchanges 

Consumers have the right to exchange the product within 14 days from receiving the order. The right applies only in case that the product and its original packaging can be returned in the same condition as when received. Return shipping is paid by Chimi.

Please write a note where you write down what model you would like to change for. 

Exchange address:

CHIMI AB

C/O Selfgo Storage

Passadvägen 10 Port 1

177 70 Järfälla

SWEDEN

Make sure to attach your order number (NINE CAPITAL LETTERS) when sending your product back for exchange.

Once your product is received, the new product will be sent out.

FOR CONSUMERS OUTSIDE OF THE EU

In case you return your product in order to receive a refund, and you do not pay the custom fees in advance. CHIMI reserve the right to deduct the custom fees from your money, before completing the refund.

Example: your product (99$) - custom fees (25$) = refunded amount (74$).


I have received a faulty product, what should I do?

We will help you manage the shipment back to us, and make sure a new item is sent to you. Since we need to establish the details of the damage before we decide how to return the item, please do not send anything back to us without our knowledge and confirmation. Please contact us on hello@chimieyewear.com


Can I exchange for a more expensive product?

For security reasons, we do not save your payment information in our database. Therefore, you are not able to exchange an item for a more expensive one. Items can only be exchanged into products for the same price. Items cannot be exchanged for less expensive items either.