Orders placed between 1 December and 25 december may be returned until 31 january

Need Help?

How do I return an item?


Pack your order according to the guidelines

Leave and pay your return shipping at your nearest post office

The refunded amount will be payed out from us directly. The amount will be visible at your payment method within a few business days

Consumers have the right to return the product within 14 days from receiving the order. The right applies only in case that the product and its original packaging can be returned in the same condition as when received. Return shipping is paid by the consumer.

We recommend you to pick a traceable and insured alternative, to ensure that the package reaches our warehouse fast, and that you receive your refund as soon as possible

Return address:


C/O Västberga Åkeri

Elektravägen 21

126 30 Hägersten Sweden


Make sure to attach your order number (NINE CAPITAL LETTERS) when returning your product. 

Once your product is received, your money will be refunded.


In case you return your product in order to receive a refund, and you do not pay the custom fees in advance. CHIMI reserve the right to deduct the custom fees from your money, before completing the refund.

Example: your product (99$) - custom fees (25$) = refunded amount (74$).

Need help?

For any inquiries please contact us by email or chat. We’ll get back to you as soon as possible.