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How do I return an item?
Chimi offers free returns.
Consumers have the right to return the product within 14 days from receiving the order. The right applies only in case that the product and its original packaging can be returned in the same condition as when received. Return shipping is paid by the consumer.
Use the return label that comes with your order. We recommend you to keep your shipping receipt until you have recieved your refund. Make sure to attach your order number (NINE CAPITAL LETTERS) when returning your product.
The refunded amount will be payed out from us directly when we have recieved the product. The amount will be visible at your payment method within a few business days
C/O Selfgo Storage
Passadvägen 10 Port 1
177 70 Järfälla
FOR CONSUMERS OUTSIDE OF THE EU
In case you return your product in order to receive a refund, and you do not pay the custom fees in advance. CHIMI reserve the right to deduct the custom fees from your money, before completing the refund.
Example: your product (99$) - custom fees (25$) = refunded amount (74$).
For any inquiries please contact us by email. We’ll get back to you as soon as possible.