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How do I exchange an item?


Exchanges 

Consumers have the right to exchange the product within 14 days from receiving the order. The right applies only in case that the product and its original packaging can be returned in the same condition as when received. Return shipping is paid by Chimi.

Please write a note where you write down what model you would like to change for. 

Exchange address:

CHIMI AB

C/O Selfgo Storage

Passadvägen 10 Port 1

177 70 Järfälla

SWEDEN

Make sure to attach your order number (NINE CAPITAL LETTERS) when sending your product back for exchange.

Once your product is received, the new product will be sent out.

FOR CONSUMERS OUTSIDE OF THE EU

In case you return your product in order to receive a refund, and you do not pay the custom fees in advance. CHIMI reserve the right to deduct the custom fees from your money, before completing the refund.

Example: your product (99$) - custom fees (25$) = refunded amount (74$).