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Frequently asked questions

Ordering online

You can not cancel your order yourself but in some cases we can help you. The order can only be cancelled before it has been shipped and before our warehouse has started working with the order. After that we cannot guarantee a cancellation. When the order has been shipped, you will receive a shipping confirmation email.

If you have requested a cancellation after the order has been shipped, you must return it for a refund instead.

Please contact customer service for assistance.

You must contact our customer care team to change your shipping address. The shipping address can only be changed before the order has shipped. Unfortunately you cannot update your shipping address yourself after the order has been placed.

As soon as your order is shipped from our warehouse, you will receive a shipping confirmation email with your tracking number.  You can click on the tracking number on this e-mail to view your shipment’s progress.

You can also easily follow your order on its way to you, by entering your tracking number at the courier’s website.

How many days it takes for your package to arrive depends on which delivery service you choose. At the checkout, you can see the delivery options we offer to your address and the estimated delivery time.

All items are insured against theft and accidental damage whilst in transit from the Chimi Eyewear warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

Although we strive to provide worldwide shipping, our courier companies is currently unable to deliver to:

  • Argentina
  • Crimea
  • Cuba
  • Iran
  • Libya
  • North Korea
  • Somalia
  • Sudan
  • Syria

In addition, there may be additional regions, countries and cities that our courier company cannot deliver to. For more information on this, contact your local post office.

No, you can choose to have different addresses for shipping and billing.

Unfortunately we cannot ship to P.O. boxes, APO, FPO or freight forwarding addresses.

We offer free shipping worldwide. For express delivery, please see the price at the checkout. 

Returns & Exchanges

Consumers have the right to return the product within 14 days from receiving the order. The right applies only in case that the product and its original packaging can be returned in the same condition as when received. Return shipping is paid by the consumer, 49 SEK.

Use the return label that comes with your order. We recommend you to keep your shipping receipt until you have received your refund. Make sure to fill in the return form (Return form – Download now) and place it together with you sunglasses you wish to return.

The refunded amount will be payed out from us directly when we have received the product. Please note that the return fee will be extracted from the returned amount of your sunglasses. The amount will be visible at your payment method within a few business days

When shopping at Chimi, you always have 14 days from the day your order arrived, to return ut. Unfortunately, you can not change your item, since the stock balance changes so quickly.

If you want another item you will have to place a new order and return the old one.

You have the right to claim a faulty product within 1 year from the date of purchase. Replacement items for faulty or damaged items are sent as soon as possible without any extra costs. In order to help you in the fastest and smoothest way possible, please contact [email protected] for further help.

If the claimed item is currently out of stock we will refund the item and the shipping cost.

Payments

Chimi accepts American Express, Diners, Discover, Maestro, MasterCard, Visa, PayPal and several other local debit cards and billing options.

All payment options available for each country are displayed at checkout when you have filled in the country you want delivery to.

Your personal online security is very important to us. To help ensure your shopping experience is safe, simple and secure we use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. When placing an order, you can immediately check the security validity by clicking the VERISIGN logo at checkout. To ensure your information is kept private, we do not process or store any payment information in our database.

When you place an order with us, we place an authorization on the form of payment you used and the funds are temporarily reserved for your purchase but you are not actually charged. When your order has been dispatched, we will capture the funds from your account.

If your order attempt was declined, this can often be due to your bank. We suggest that you contact your bank or card-issuing company to ask if they have any kind of block on your card. If you receive another error message, please contact our customer care team.

When ordering within Sweden and the EU, all extra fees such as tax and customs duties are included in the stated price.

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