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Customer Service

Returns

Policy
  • Within 30 days of receiving your order.

Fee
  • 6 USD/EUR/CHF

  • 59 SEK/49 NOK/39 DKK

  • 4 GBP

  • 8 AUD

Exchange

Return your product first, then place a new order.

Checklist
  1. Register your return here (opens in a new window)

  2. Place the items in the original boxes (inner and outer boxes). If the original outer box is not available, a similar sized box should be used.

  3. Stick the return label shipped with your product over the original shipping label.

  4. Sweden: drop off the package at your nearest PostNord office or use the Budbee app.

  5. Norway: drop off the package at your nearest UPS or Bring office.

  6. Rest of the world: Schedule a pickup on ups.com or drop off the package at the nearest UPS access point.

Return ticket
  • If you have not received a return ticket please contact customer service using the help button

Register your return or complaint