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Frequently asked questions

COVID-19 Info

Despite current challenges UPS continues to ship orders as normally. Current circumstances may cause some delays in transit. For example, new border controls, reduced air freight capacity in the market, and local protective regulations and quarantine measures may all impact service.

Within countries, some parcel deliveries may not be possible due to the closure of shops or businesses, or restrictions in various postal codes, in which cases parcels will be returned to Chimi Eyewear and a refund for the order will be made. Please visit UPS Service Alert page for more information about which areas and postal codes that are affected.

You are always more than welcome to write to us if you have any further questions or queries about your order. We will do our best to respond to you within 2 business days.

Contact: [email protected]

UPS Service Alert Page

Ordering Online

You can not cancel your order yourself but in some cases we can help you. The order can only be cancelled before it has been shipped and before our warehouse has started working with the order. After that we cannot guarantee a cancellation. When the order has been shipped, you will receive a shipping confirmation email.

If you have requested a cancellation after the order has been shipped, you must return it for a refund instead.

Please contact customer service for assistance.

You must contact our customer care team to change your shipping address. The shipping address can only be changed before the order has shipped. Unfortunately you cannot update your shipping address yourself after the order has been placed.

As soon as your order is shipped from our warehouse, you will receive a shipping confirmation email with your tracking number.  You can click on the tracking number on this e-mail to view your shipment’s progress.

You can also easily follow your order on its way to you, by entering your tracking number at the courier’s website.

How many days it takes for your package to arrive depends on which delivery service you choose. At the checkout, you can see the delivery options we offer to your address and the estimated delivery time.

All items are insured against theft and accidental damage whilst in transit from the Chimi Eyewear warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

Although we strive to provide worldwide shipping, our courier companies is currently unable to deliver to:

  • Argentina
  • Crimea
  • Cuba
  • Iran
  • Libya
  • North Korea
  • Somalia
  • Sudan
  • Syria
  • Israel

In addition, there may be additional regions, countries and cities that our courier company cannot deliver to. For more information on this, contact your local post office.

No, you can choose to have different addresses for shipping and billing.

Unfortunately we cannot ship to P.O. boxes, APO, FPO or freight forwarding addresses.

We offer free shipping worldwide. For express delivery, please see the price at the checkout. 

Returns & Exchanges

Please go to our returns page and follow the instructions.

We offer an extended holiday season returns policy to make gift shopping easier. Orders placed from Wednesday, 1 December, 2021 can be exchanged or returned for a refund until Friday, 14 January, 2022.

Pre-orders

The estimated delivery date can be seen on the product page and in the checkout process.

When you place an order with us, we place an authorization on the form of payment you used and the funds are temporarily reserved for your purchase but you are not actually charged. When your order has been dispatched, we will capture the funds from your account.

If you order products that are in stock together with pre-ordered items, the order will be sent by the estimated date of the pre-ordered item.

Our regular return policy applies to pre-order items. You will have 14 days from when you receive the last item from your order to return any items from your order.

Payments

Chimi accepts American Express, Diners, Discover, Maestro, MasterCard, Visa, PayPal and several other local debit cards and billing options.

All payment options available for each country are displayed at checkout when you have filled in the country you want delivery to.

Your personal online security is very important to us. To help ensure your shopping experience is safe, simple and secure we use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. When placing an order, you can immediately check the security validity by clicking the VERISIGN logo at checkout. To ensure your information is kept private, we do not process or store any payment information in our database.

When you place an order with us, we place an authorization on the form of payment you used and the funds are temporarily reserved for your purchase but you are not actually charged. When your order has been dispatched, we will capture the funds from your account.

If your order attempt was declined, this can often be due to your bank. We suggest that you contact your bank or card-issuing company to ask if they have any kind of block on your card. If you receive another error message, please contact our customer care team.

When ordering within Sweden and the EU, all extra fees such as tax and customs duties are included in the stated price.

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