Free Shipping – Seasonal Sale 50% Shop Now →

Customer Service

Find answers to frequently asked questions below.

Returns

You may return your product within 30 days after having received the order to be eligible for a refund. Exchanges are not accepted, please return you product and place a new order.

Read more

Visit Returnado (external link) and follow the instructions.

Read all about returns here.

Ordering Online

As soon as your order is shipped you will receive a shipping confirmation with a tracking number via email or any of the following ways:

In normal circumstances, your order is shipped within 1-2 business days. How many days it takes for your package to arrive depends on which delivery service you choose. At the checkout, you can see the delivery options we offer to your address and the estimated delivery time.

Estimated standard delivery times under normal conditions. For more accurate times, you must proceed to checkout:
Sweden: 1-4 business days
EU: 1-4 business days
US/Rest of World: 2-6 business days

Please use the Help-beacon to contact Customer Service:

Please note that orders that have been processed and shipped can not be cancelled. When the order has been shipped, you will receive a shipping confirmation email.

If you have requested a cancellation after the order has been shipped, you must return it for a refund instead.

The shipping address can only be changed prior to the order being shipped. Please contact Customer Service using the Help-beacon:

All items are insured against theft and accidental damage whilst in transit from CHIMI's warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

Although we strive to provide worldwide shipping, our courier companies are currently unable to deliver to:

  • Brazil

  • Crimea

  • Cuba

  • Georgia

  • Iran

  • Israel

  • Libya

  • Morocco

  • North Korea

  • Qatar

  • Russia

  • Saudi Arabia

  • Somalia

  • Sudan

  • Syria

  • Ukraine

  • Russia

  • Afghanistan

  • Brazil

  • Mexico

  • Columbia

  • Thailand

  • Egypt

  • Indonesia

  • Iraq

  • Kenya

  • China

  • Turkey

  • United Arab Emirates

There may be additional regions, countries and cities that our courier company is unable to deliver to.

This depends on the digital payment service used and the adress associated with your account. When using credit card you can always choose a different shipping adress.

Payments

CHIMI accepts all major credit cards through Klarna or Adyen. The following payment methods are offered in a selection of countries:

  • Mastercard

  • VISA

  • PayPal

  • Klarna Pay later

  • Klarna Pay over time

  • Apple Pay

  • Sofort

  • American Express/AMEX

  • Afterpay

  • MobilePay

  • Trustly

  • Vipps

Please contact our customer service if your preferred method of payment is not available in your country.

Your personal online security is very important to us. To help ensure your shopping experience is safe, simple and secure we use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. To ensure your information is kept private, we do not process or store any payment information in our database.

Read more

When you have placed an order with us, the funds are temporarily reserved but you are not actually charged. When your order has been dispatched, we will capture the funds from your account.

If your order attempt was declined, this can often be due to your bank. We suggest that you contact your bank or card-issuing company to ask if they have any kind of block on your card.

If you are confident that nothing is wrong with your bank service, or if you receive another error message, please use the Help-beacon to contact Customer Service:

VAT is included in the final purchase price. No added import taxes or duties.

VAT is not included in the final purchase price. Upon import the package may be subject to VAT/import tax and customs duties. You, the customer, will be responsible for payment of such import duties and taxes before receiving your order.

Purchase price below 135 GBP, VAT is included. No added import taxes or duties.

Purchase price above 135 GBP, VAT is excluded and VAT/import tax and customs duties are added upon import. You, the customer, will be responsible for payment of such import duties and taxes before receiving your order.

CHIMI is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency. Please contact your local customs office if you have any further questions regarding VAT, import taxes and customs duties.